Refund and Returns Policy for XtremePassion, LLC
Last Updated: July 15, 2026
At XtremePassion, LLC, we stand behind the quality of our products. Because we offer both digital downloads and print-on-demand physical goods, our refund and return policies differ by product type.
1. Digital Products (E-Books) — All Sales Final
Due to the nature of digital downloads, all sales of e-books are final and non-refundable. Once an e-book has been purchased and the download link has been provided, we cannot issue a refund, exchange, or cancellation. If you experience technical issues downloading or opening your purchased e-book, contact us immediately at info@xtremepassionllc.com and we will ensure you receive a working copy.
2. Physical Products (Apparel and Gear)
Our apparel is custom-made through a print-on-demand service (Printify). Each item is produced specifically for you when you order.
We offer refunds or replacements for physical products only under these conditions:
Defective or Damaged Items: If you receive an item that is misprinted, damaged, or defective, contact us within 14 days of receiving the product with a clear photograph of the defect. We will send a free replacement or issue a full refund.
Lost in Transit: If your package is lost, claims must be submitted no later than 14 days after the estimated delivery date.
We do NOT offer refunds or returns for buyer’s remorse, change of mind, or wrong size ordered. Please review our sizing charts carefully before purchasing — all apparel sizes are final.
3. How to Request a Replacement (Defective Physical Items Only)
Email info@xtremepassionllc.com within 14 days of delivery. Include your Order Number and a clear photograph showing the defect. We will review and, if approved, send a replacement or refund to your original payment method.
4. Contact Us
Email: info@xtremepassionllc.com | XtremePassion, LLC | Pennsylvania, USA